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Privacy Policy

HOAC Foods India Limited (Formerly known as “HOAC MP Atta Spices Manufacture Private Limited”) Privacy Policy
Last Updated & Effective Date: April 1st, 2024
HOAC Foods Operates in the business-to-consumer (B2C) sector, with a specialization in the sale of groceries via its website and offline stores. This privacy policy is applicable to both our website and offline stores. We urge all users, including customers, visitors, business associates, and other interested parties, to thoroughly review this Privacy Policy. By engaging with our services or providing any personal information to HOAC Foods, you acknowledge your understanding and agreement to comply with this Privacy Policy. Moreover, by accepting this Privacy Policy, you authorize HOAC Foods to collect, process, transfer, utilize, and disclose your personal information as outlined herein. Should you disagree with any aspect of this Privacy Policy or our Terms of Service, we kindly ask that you promptly notify us or refrain from using our services.

What Personal Information Do We Collect?


Mobile Numbers
Email Id
Photographs & videos via CCTV via offline stores
Why Do We Collect Your Personal Information?
The collection of personal information serves the primary purpose of facilitating seamless order fulfilment. These details are essential for processing transactions, accurately delivering products to specified locations, and ensuring a smooth and efficient service experience for our customers. The collection of personal information also serves vital purposes in marketing and security.
From a marketing standpoint, gathering such data allows us to create personalized experiences for our customers. By analyzing their preferences, purchase history, and demographics, we can tailor marketing campaigns and promotions to suit their interests, thus enhancing engagement and loyalty.
Furthermore, personal information plays a crucial role in maintaining security. By verifying user identities and monitoring account activities, we can protect against unauthorized access, identity theft, and other security threats. This helps to build trust and confidence among our customers, ensuring a secure and reliable service environment.
How Do We Share Your Personal Information With Third Parties?
At HOAC Foods, we prioritize providing exceptional services to our customers. To achieve this, we may share your personal information with select third parties. This sharing may involve collaborating with delivery/courier partners to ensure prompt and accurate product delivery. Additionally, we may record transactions in third-party software systems to streamline order processing and enhance efficiency. Furthermore, we may engage with other third-party service providers as necessary to deliver comprehensive services to our customers.

Your Rights


Access: You have the right to access your personal information held by us.
Update: You can request updates or corrections to your personal information to ensure its accuracy.
Deletion: You may request the deletion of your personal information from our records, subject to legal obligations.
Objection and Restriction: You have the right to object to or restrict certain processing activities of your personal information.
Data Portability: You may request the portability of your data to transfer it to another service provider.
Cookies And Similar Technologies
We may use cookies and similar technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience of our website and services.

Compliance With Laws

HOAC ensures strict adherence to legal requirements outlined in various statutes, including the Information Technology Act 2020, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, The Digital Personal Data Protection Act, 2023, and other relevant laws.
HOAC may disclose Personal Information to a third party under the following circumstances:
It believes that such disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request.
To protect the security or integrity of the Services from harm or illegal activities, ensuring a safe environment for users and stakeholders alike.

Information Storage And Security

HOAC implements a comprehensive set of industry-standard organizational, technical, administrative, and technological measures to safeguard information against potential risks such as loss, misuse, unauthorized access, disclosure, alteration, or destruction. While our security protocols are meticulously designed to protect data, it's important to acknowledge that no security system is entirely infallible. Despite our best efforts, we remain vigilant and continually enhance our security measures to uphold the highest standards of protection for your information.

8) Retention Policy

HOAC holds onto Personal Information for the duration necessary to provide our Services, unless a longer retention period is mandated by legal or compliance requirements.

9) Business Transfers

In the event of any merger, sale of assets, financing, or acquisition of all or part of the business to another company, HOAC may share or transfer Personal Information (PI) as necessary. Additionally, HOAC may share or transfer aggregated information with affiliates or related companies for business purposes.

10) Changes

HOAC reserves the right to periodically update this Privacy Policy to align with changes in our services and the relevant laws governing our operations. If any modifications are made, the "Last Updated" date at the top of this Privacy Policy will reflect the latest revision. Your continued use of our website or services following such updates constitutes acceptance of the current Privacy Policy terms. The policy was last updated on April 1, 2024.

11) Contact

If you have any inquiries regarding this Privacy Policy, please reach out to us via email at [email protected] or call us at +91-8285119061.

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